Our FAQ's!
Curious about trying extensions? Not sure how long to wait after a wax to go swimming? Don’t know where to park? We’ve got you! We’ve collected a list of our most frequently asked questions and answered them all. Let’s dive in!
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Shawna Windle, Bespoke’s owner, opened the salon 5 years ago. We celebrated the anniversary of Bespoke opening summer of 2022 with a box at Huntington Park to watch the Clippers play.
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We are located in Bexley, Ohio, which is just east of downtown Columbus, Ohio. Our address is 2154 E Main St. We are located in the hub of Bexley; it is walkable, with many shops, restaurants, and amenities close by. On the ground floor of our building are Rusty Bucket, Moshi Sushi, and Tropical Smoothie Café--all frequent lunch spots for the Bespoke ladies!
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We offer a couple forms of contact!
You can call 614-826-1941, which is our front desk. Our receptionist can take your call during business hours, or return your call if you leave a voicemail with your name and number.
If you are trying to get in contact outside of business hours, please text 614-892-8053, which reaches us 24/7.
Prefer to email? Send us a message at bespokesalonstudio@gmail.com.
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We have plenty of parking--a rarity in the city! We have two parking lots available to clients, free of charge. The main parking lot is off of South Parkview Avenue, and the overflow lot is off of East Main Street. For more details and pictures of each location, check out our resource page on parking. If you’re having trouble finding us, don’t hesitate to call the salon, we’ll guide you!
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We are a full-service salon, meaning we offer hair, skin, lash, and nail services. For hair, Bespoke stylists offer a variety of services including hand-tied extensions, coloring, bleaching, haircuts, and styling. For skin, we offer waxing and skincare services like dermaplanes, brow laminations, and waxing from brows to legs! Our lash services include classic, volume, and hybrid individual eyelash extensions, as well as lash lifts and tints. We are so excited to now offer nail services, including gel extensions, manicures, and pedicures!
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Most are not! We are a booth rental salon, which means that most stylists you see in the salon are their own business owner! Our stylists rent space from us, rather than being a commissioned employee, so they can choose their hours, services, pricing, product lines, and more. Why do we function this way? It allows for the most freedom for stylists, while still offering the support they may need! We take care of small things in the background, and it allows the stylists to focus on making their business the best they can be.
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The products we sell circulate frequently, but there are some product lines we always keep stocked. A Natural Difference is a fantastic skincare brand that we use for skincare services, as well as sell for at home use. We carry a wide range of Xtreme Lashes products, as they pair perfectly with our lash extension services. We carry both lash aftercare and cosmetics for every eye! For all home and body products like candles and lotion, we turn to Dani Naturals, who makes every scent blend with pure essential oils and clean ingredients. Lastly, we always keep SugarBear Vitamins in stock, because we have seen how well they work for your hair, skin, and sleep!
To shop all of our products, check out our online shop!
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Yes, we do! Bespoke Salon Studio has electronic and physical gift cards that you can use for any service with any stylist, even if they are a booth renter stylist. To purchase a gift card, either stop into the salon for a physical card, or follow this guide to purchase an online card through Vagaro.
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We do not take walk-ins, we require clients to book an appointment either online on Vagaro, or by calling into the salon. Why? Most of the time, it is simply because there is no space on a stylist’s books to add a walk-in appointment and still be on time for booked appointments. For some services like extensions, walk-ins are not possible because extension hair must be custom to the client, which often includes ordering hair wefts from suppliers. If you are looking for an appointment the day of, don’t hesitate to call and ask, but we cannot guarantee that we will have availability.
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As much as we love pets, a salon is not a suitable environment for animals. Not only is it prohibited by the Ohio Cosmetology Board, but we also want to be respectful of clients who may be allergic, and don’t want your pet’s strong sniffer to be exposed to the various chemicals used for your services.
Ohio Cosmetology Board makes exceptions for trained, working service dogs, which do not include Emotional Support Animals.
If you bring your animal to the salon, with the exception of working service animals, we require you to immediately arrange the departure of your animal from the premises.
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We do have a cancellation fee for no shows, last-minute cancellations, and rescheduled appointments, as we require 24 hours notice to cancel or move an appointment. Our cancellation fee is 50% of the service you had booked.
If your appointment is coming up and you would like to cancel it, please call the salon at 614-826-1941 and either speak to a receptionist or leave a message, or text 614-892-8053 to reach the front desk outside of business hours!
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We implement a cancellation policy because an appointment is a commitment for both client and stylist. A stylist commits to not booking anyone else during a time slot, and a client commits to receiving the service they booked. If a client does not show up to their appointment, or cancels within 24 hours of the appointment time, this does not leave a stylist enough time to fill the time slot that both themselves and the client committed to. Almost every cosmetologist, commission or booth rental, is not paid hourly, they are paid by completing services. So, someone breaking that appointment commitment with little notice results in a stylist making no money, despite holding to their commitment. Having a cancellation fee protects the stylist, their time, and their business.
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We get this question frequently, and it is one that we actually can’t answer! Part of what makes hand-tied extensions so wonderful is that they are so customizable. Because every extension service is highly specialized to you, it means that the price and appointment length also depend entirely on your hair. So, what does this mean for someone seeking an extension appointment? It means that you and the stylist of your choosing must have a consultation in order to quote and book an appointment. Many of our stylists have online forms that allow them to learn about your natural hair, extension goals, and set up your consultation and first booking! Check out our hair page for more information about the extension stylists and their application forms.
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We love that you are thinking ahead about how your services (and the aftercare) fit into your schedule. Taking the proper pre and post-service care helps minimize the likelihood of an adverse reaction. We recommend consulting with your stylist before any appointment to ensure your hair, skin, nails, and lashes are ready for your appointment.
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None of our stylists currently offer children’s haircuts. We do allow minors to receive services, but any minor under the age of 16 must be accompanied by an adult to their service.
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We take all major credit and debit cards, cash, and Apple/Samsung Pay. We do not accept checks as payment.